FAQs - Arrow

GENERAL

How long has Arrow been in business?: Since 1974. For over 50 years, Chicago businesses have counted on Arrow for reliable delivery and logistics services.
What areas do you serve?: The City of Chicago and its 300 surrounding suburbs, plus Northern Illinois, Southern Wisconsin, and Northwest Indiana, with special attention to O'Hare, Midway, and downtown Chicago.
What are your hours?: Dispatch is open 24 hours a day, 365 days a year. Our office hours are Monday to Friday, 8:00 AM to 5:00 PM CST.
What kind of businesses do you work with?: Thousands of clients, from two-person offices to Fortune 500 companies, across industries like healthcare, legal, finance, retail, construction, and more.
Is Arrow certified?: Yes. Arrow is TSA certified for next-flight-out deliveries, and compliant with DOT and Sarbanes-Oxley standards.

How do I place an order?: Call dispatch at (773) 489-6688, or place your order online through our client portal.
What information do I need to place an order?: Pickup and delivery addresses, contact names, phone numbers, quantity of items, approximate weight, and how soon it needs to arrive.
Can I place an order after hours or on holidays?: Yes. Orders placed after hours and on holidays must be entered online through our client portal.
How do I sign up for online ordering?: Click "Sign Up For Online Ordering" on our Contact page or in the client portal, and our team will set up your account.
Can I track my delivery in real time?: Yes. Every delivery includes real-time tracking and proof of delivery confirmation, so you always know where your package is.
Can I get reports on my deliveries?: Yes. Our client portal includes detailed delivery reports for your account.

What's the difference between on-demand and routed delivery?: On-demand is for one-time or urgent deliveries. Routed and scheduled programs are for recurring deliveries on a set schedule, with custom routes and dedicated drivers.
How fast can you deliver?: We offer 1, 2, and 4-hour delivery, plus a cost-effective No-Rush option.
What's the largest shipment you can handle?: Anything from a single envelope to a full trailer load. Our team will match the right vehicle to your delivery.
Do you offer off-hours delivery?: Yes. We offer off-hours and unattended delivery, so your shipments are waiting when your team arrives.
How is pricing calculated for routed programs?: Custom pricing is based on vehicle size, hours of use, volume of stops, and frequency.

Are your medical couriers trained?: Yes. All medical couriers are HIPAA and OSHA trained, and trained in bloodborne pathogens, safety, biohazard processes, and biomedical sample handling.
Can you transport refrigerated specimens?: Yes. We transport both refrigerated and ambient specimens, with couriers equipped with medical coolers and gel coolant packs.
Do you offer STAT deliveries?: Yes. Our STAT service is available 24/7/365 for urgent specimen deliveries.

Where is your warehouse located?: Our facilities are located near O'Hare Airport, centrally positioned to serve Chicago and the surrounding suburbs.
How much warehouse space do you have?: Over 500,000 square feet of temperature-controlled space, with 24-hour video surveillance.
Do you offer short-term storage?: Yes. We offer both short-term and long-term storage, including peak storage for busy seasons.
Can you deliver from the warehouse too?: Yes. Arrow handles warehousing and transportation together, including Chicago area distribution, retail deliveries, and lift gate deliveries.

What is a package intercept program?: A central delivery and drop-off point for all packages entering and leaving your building, staffed by uniformed Tenant Service Agents.
What building services do you offer?: Mail room services, dock management, reception and concierge staffing, and document management and business office services.
Can tenants place delivery orders?: Yes. Tenants can be given access to a web app to enter package orders directly into our dispatch system.