Web Site Privacy Policy
At Arrow Messenger, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard the information you provide when you visit our website, request a quote, place an order, or use our client portal.
1. Our Privacy Principles
- Clear Purpose: We tell you why we are collecting your information before or at the time we collect it.
- Authorized Use: We use your personal information only for the purposes we have described, or for closely related purposes, unless we have your consent or are required by law to do otherwise.
- Limited Retention: We keep your personal information only for as long as we need it for those purposes.
- Fair & Lawful Collection: We collect information only by lawful and fair means, and with your knowledge or consent where appropriate.
- Data Integrity: We keep personal information relevant, accurate, complete, and up to date for the purpose it is used for.
- Security & Safeguards: We protect your information with reasonable security measures against loss, theft, and unauthorized access, disclosure, copying, use, or modification.
- Transparency: We keep our privacy practices clear and make this policy easy to find at all times.
- Ongoing Commitment: We conduct our business according to these principles so the confidentiality of your information is protected.
2. Information We Collect
- Information you give us: your name, company, phone number, email address, the service areas you need, and any details you share about your deliveries, for example when you fill out our “Get Started” form or contact our team.
- Order and delivery information: pickup and delivery addresses, contact names and phone numbers, item details, and proof of delivery information (such as signatures) when you place or receive an order.
- Client portal information: account and login details, saved addresses, reference data, and order history for clients who use our online ordering and tracking tools.
- Website usage information: basic technical information such as your browser type, device, pages visited, and approximate location, collected through cookies and similar tools.
3. How We Use Your Information
- To respond to your questions and quote requests.
- To schedule, dispatch, track, and complete your deliveries, and to provide proof of delivery and reports.
- To set up and manage your client portal account.
- To send service updates and, where you have agreed, other communications from Arrow Messenger.
- To improve our website, services, and customer experience.
- To meet our legal, regulatory, and compliance obligations.
4. Text Messages (SMS)
If you check the consent box on our forms, you agree to receive SMS text messages from Arrow Messenger. Message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP. Reply HELP for help. We do not sell or share your mobile number or SMS consent with third parties for their own marketing purposes.
5. How We Share Your Information
We do not sell your personal information. We share it only when needed to provide our services or when required by law, for example:
- With our drivers, couriers, and the companies that are part of the Arrow family, to complete your deliveries.
- With trusted service providers who help us run our business (such as website hosting, email, and analytics), who may only use it to provide those services to us.
- When required by law, or to protect the rights, property, or safety of Arrow Messenger, our clients, or others.
6. Cookies and Analytics
Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use the site. You can control or delete cookies through your browser settings. Some parts of the website may not work properly if cookies are turned off.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including password-protected access to our client portal. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
8. Data Retention
We keep your personal information only for as long as needed to provide our services, keep accurate business records, and meet our legal obligations. After that, it is securely deleted or anonymized.
9. Your Choices
You may ask to see, correct, or delete the personal information we hold about you, or ask us to stop sending you marketing communications. To make a request, contact us using the details below.
10. Children’s Privacy
Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of our website means you accept the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact Arrow Messenger at 10 S Riverside Plaza, Suite 875, Chicago, IL 60606, by email at info@arrowmessenger.com, or by phone at (773) 489-6688.